If you’ve downloaded your files and the product seems incomplete — for example, the product description mentions 10 vocal loops, but after unzipping you only see 6 — it’s most likely an unzip error.

This issue occurs more frequently on Windows, but it can also happen on Mac. Don’t worry — our files are regularly checked to ensure they’re complete and not corrupted.

We’ve prepared a quick tutorial to help you unzip your files correctly. (Trust us — these simple steps work 100% of the time!)

• Windows Tutorial.
• Mac OSx Tutorial.

If your download is slow or stops partway through, try downloading one file at a time.
If the issue persists, please wait a few hours before trying again.

If you’ve reached your download limit, contact us by filling out the form below, and our team will help you restore access.

Click here to know more about our license and terms & conditions: License

Each of our products is accompanied by an exclusive - and non-transferable - license key, which ensures the license for the use of your purchased product. If you need additional license documentation, please refer to our License Page.

No, you can't. You’re not allowed to just render the template and release the song under your name. For more details, please refer to our FAQ, License, and Terms & Conditions pages.

After completing your purchase, you'll immediately have access to the download link on the checkout page. Additionally, a personal download link will be sent to the email address used during checkout. If you don't receive the email, please check your spam folder. For any issues, feel free to reach out to us at support@abtsounds.com

(Believe us, these simple recommendations work 99.9% of the time!)

We regularly check our files to ensure they are not damaged or corrupted. We use Mac OS's native zip software, which can sometimes cause issues for Windows users.

If you encounter any problems unzipping your files:

1. Start by deleting the downloaded files completly from your disk.

2. Downloading them again using the link provided in your email.

3. Ensure you have sufficient disk space! You can verify the product’s size in the “Product Details” section on the product page.

4. Try unzipping the files again.

If this doesn't resolve the issue, follow the steps below:

Recommended Solution:

We suggest using WinRAR Archiver for Windows users. Avoid double-clicking to unzip. Instead, follow these steps:

1. Right-click on the zip file.
2. Select "Open with WinRAR Archiver."
3. Click on "Extract To."
4. Choose your destination folder.
5. Click "OK."

For Mac OS users, we recommend using the native unzipper, or these free options:

1. The Unarchiver 

2. Unzip One

If you continue to experience issues, please contact our support team at support@abtsounds.com.

Verify Information: Ensure all your information is correctly entered in the appropriate fields. If you are traveling, using your primary address in a different country can trigger our fraud system, resulting in a canceled payment. Double-check that your address matches your current location. We use trusted third-party apps like Stripe and PayPal for payments. We do not have access to your payment details, these platforms verify all information to prevent fraud.